Privacy Policy

Last updated: June 13, 2026

Introduction

Pool Repair Question ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

Information You Provide:

Contact form submissions (name, email, message)
Pool settings you save locally in your browser (stored only on your device)

Automatically Collected Information:

IP address and browser type
Pages visited and time spent on site
Referring website
Device information

How We Use Your Information

To respond to your inquiries and provide support
To improve our website and content
To analyze site usage and trends
To prevent fraud and abuse

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. This includes:

Essential cookies: Required for site functionality
Analytics cookies: Help us understand how visitors use our site (Google Analytics)
Local storage: Saves your pool settings and checklist progress in your browser

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads based on your browsing activity. You may opt out of personalized advertising by visiting Google Ads Settings or aboutads.info.

Community Forum

If you use our optional community area, we handle a small amount of additional data so that posts can be attributed, kept spam-free, and (if you ask) answered:

Display name & browser identifier: We store a display name and a random identifier in a cookie (about 6 months) so your posts are attributed and you keep the same identity when you return. No account or password is required.
Optional email: If you choose to add an email to a post, we use it only to notify you about that post (for example, when your question is answered). It is stored privately and is never displayed publicly.
Post content: Anything you post (questions, comments) is public and visible to other visitors. Please don't include personal or sensitive information.
Abuse prevention: To rate-limit spam, we store a one-way hashed (non-reversible) form of your IP address with each submission — not your raw IP. Submissions are screened by automated bot-protection and AI moderation before publishing.

Use of the community is also governed by our Terms of Service. To remove a post or request deletion of community data, please contact us.

Third-Party Services

We may use third-party services that collect information, including:

Google Analytics: For website analytics
Amazon Associates: For product recommendations (affiliate links)

These services have their own privacy policies governing their use of your information.

Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, please contact us.